Refund & Return Policy – Mother Planet

Thank you for choosing Mother Planet. We strive to offer the best products and highest level of service to our customers. If you wish to return any product, please read the following terms and procedures to ensure a smooth and convenient experience.

Return Period

Customers may return products within 14 days from the date of receipt, provided that the products are in their original condition, unused, with all original packaging and accessories.

Product Condition

Returned items must be:

  • Unused and undamaged
  • In original condition and packaging
  • Include all accessories and documentation

Return Procedure

Please contact our customer service team via email or phone to initiate the return. You will be given:

  • A return request number
  • The return shipping address

Shipping Costs

The customer is responsible for the return shipping costs. These costs will be deducted from the total refund amount.

Refund Amount

  • For payments made via credit/debit card, bank transfer fees will be deducted based on the bank/payment provider.
  • For installment payments, installment platform admin fees will be deducted from the refund.

Refund Processing Time

Refunds are processed within 7–14 business days from the date we receive and inspect the returned item(s).

Exceptions

  • Customized or made-to-order products are non-refundable.
  • Products damaged due to misuse will not be accepted for return.

Contact Us

If you need any help or have questions about the return process, feel free to reach us:

Important Notes

  • Please keep a copy of the shipping receipt until your return is confirmed received.
  • If the shipment is refused, the customer will be charged for the shipping fees only.

At Mother Planet, we always aim to ensure your satisfaction with every purchase. Thank you for your trust and understanding.